Cold Case Gear, Customer Service, Contact Us

Cold Case Gear welcomes your feedback. Please visit our customer service page or email us at for help. Cold Case Gear is a made in the usa brand and we stand behind our products. We offer you full thermal protection for all your outdoor essentials. Untether From Temperature with Cold Case Gear.

Please Use The Widget Located On The Bottom Right Of Our Webpage

You can use our Customer Service Widget to call us, send an email, or start a chat with us. You can also send an email to

Our hours of operation are Monday-Friday from 9am-5pm Mountain Standard Time.

Return Policy

We know that you’ll love our products, however, we recognize that for one reason or another you may need to return or exchange your product. You can return or exchange product within 60 days of your date or purchase. You will need an order number in order to return or exchange your product. We retain the right to deny returns if product is damaged or scuffed due to usage.


We warranty our products for one year from the original purchase date. Our warranty covers defects in workmanship or manufacturing error. Our warranty covers the product, not the owner, you will need to furnish an original order number or receipt in order to have us generate an RMA for you.

Privacy Policy

Cold Case Gear respects your privacy. We will never sell your personal information. Please click here to see our full privacy policy